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Frequently Asked Questions

General
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Common Issues
Prize Winnings
Technical
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Team System
Charms
How do I start playing Jackpot Bingo?
 
    • Upon starting the game, you will be brought into the Lobby. From the Lobby, select the Zone you want to play.


    • After selecting the Zone, the Zone Map is displayed. Within the unlocked Zone, proceed to select a Collection to play.


      If you play with a Jackpot Card, you will receive additional Keys and also have a chance to win Real Cash!


    • You may enter the current round of Bingo at any time, and will be presented with the option to enter the Current game "Join Game" or wait for the Next Round "Join Next". 


    • With 3 Bingo Cards and 1 Jackpot Card, a maximum of 4 cards can be played at the same time! It is also possible to play using only the Jackpot Card, by clicking "Play Jackpot Card Only" in the bottom left of the card selection screen.


    • If the current round of Bingo is still early in their game, you will be presented with the option on enter Current game or enter the Next round, otherwise you can only enter the Next round of Bingo.


    • Note: At this time, only Manual Mark bingo play is available.
     
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    I selected a Collection. What do I do next?

     

     

      • After selecting the Collection, a window will display asking you to select between 1-3 Bingo Cards. At the bottom of the window, check or uncheck the checkbox "Add Jackpot Card" if you wish to play the current round with a Jackpot Card. If you play with a Jackpot Card, you have a chance at winning Real Cash! It is also possible to play Bingo only using the Jackpot Chip card.

      • Next, you will be presented with the option to enter the current game "Join Game" or wait for the Next round "Join Next".

      • Note: At this time only Manual Mark bingo play is available.

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      What are Chips and Jackpot Chips?

       

      You can use Chips to play regular bingo. Jackpot Chips are used to play a Jackpot Card for a chance to win Real Cash!

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      How can I get more Chips?

       

      • You can earn more Bingo Chips by watching sponsored ads, by collecting your Free Daily Rewards or purchasing Chip Packages.

      • Your teammates can send you FREE chips by going to the FREE GIFTS! tab, and then click on the Send button underneath Chips.
      • Don't forget to check out our Jackpot Bingo Fan Page to collect FREE Chips! And make sure to "Like" our page so you don't miss out on any freebies! Also please save or bookmark our Fan Page so you can check it at your convenience. 

        https://www.facebook.com/playjackpotbingo

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      What are Jackpot Chips?

       

      You can use Jackpot Chips to play a Jackpot Card along with regular Bingo Cards, for a chance to win Real Cash! Or just play a Jackpot Card only!

       

      Note: Only one Jackpot Card maximum is playable per round.

       

      Note: Regular Bingo Cards are not played towards Real Cash prizes. 

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      How can I get more Jackpot Chips?
       
        • Jackpot Chips are available for free to eligible players when purchasing qualifying Chip packages. Please see our Official Rules for more information on how to collect more Jackpot Chips. Official Rules: http://rockyou.com/ry/jackpotbingo_rules


        • All players can get more Jackpot Chips by watching sponsored videos and through Daily Rewards.
        • Eligible players can also win Jackpot Chips by playing regular Chip games  Official Rules: http://rockyou.com/ry/jackpotbingo_rules

        • Your teammates can send your FREE Jackpot Chips by going to the FREE GIFTS! tab, and then click on the Send button underneath Jackpot Chips.

        • Don't forget to check out our Jackpot Bingo Fan Page to collect FREE Chips! And make sure to "Like" our page so you don't miss out on any freebies! Also please save or bookmark our Fan Page so you can check it at your convenience.
          Jackpot Bingo Fan Page: https://www.facebook.com/playjackpotbingo
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        What is the difference between a Bingo Chip and Jackpot Chip?
         
          • When playing Bingo with Bingo Chips, it is possible to win more Chips and Collection Items. Jackpot Chips are only provided with Bingo Chips purchase, if you are eligible. To check if you are eligible, please visit our Official Rules (Official Rules: http://rockyou.com/ry/jackpotbingo_rules)  You can play the regular Chip games and Jackpot Chip games in all Collections. The option to select regular Chips, Jackpot Chips, or both, is presented before entering the game.


            • When you play Bingo with Jackpot Chips, you can win real cash, or more Jackpot Chips. You can play Jackpot Chip games in any game that allows the use of Jackpot Chips. You can also receive more Jackpot chips by logging in and collecting your free Daily Rewards each day as well as earn them through watching sponsored video ads.


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            What are Keys?

             

            Keys signify your progress in Jackpot Bingo. When you have gathered a specific amount of keys, new Zones are unlocked and you can go play in the newly unlocked Zones.

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            What are Collection Items and Collection Sets?

             
             

             

            Each Collection consists of ten Collection Items. A Collection Item is a virtual prize that can be won by winning Bingo through a regular Chip game. Simply look for the Collection Items to appear as a shadow on your Bingo Cards.

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            What is the Collection Bonus?

             

            Every time you complete a Collection set, you will be rewarded with Chips and Charms. The amount of Chips and Charms rewarded will depend on the Collection. The higher the Zone and Collection, the bigger your rewards will be.

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            Which Collections can I play in to win Real Cash prizes?

             

            You can win real cash prizes in any Collection! Be sure to check the "Add Jackpot Card" before entering into a round of play. 

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            Do I have to spend money to participate in real cash games?

             

            Absolutely not! These games are completely free!

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            What are the bonuses I can collect each day in my Daily Rewards?

             

            You can earn Chips, Jackpot Chips, Charms, and Keys from the Daily Rewards.

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            Do I get more Daily Rewards for playing each day?

             

            Yes! The more days you play the more rewards you earn! Daily Rewards can reach a 5 day maximum streak! After 5 days, Daily Rewards will start over from the beginning.

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            How do I know if I can play to win real cash and prizes?

             

            All players must be at least 21 years of age and be able to submit a valid government issued ID as proof of age and residency before claiming any cash prizes.

            Please see Official Rules to confirm if you are eligible.

            http://rockyou.com/ry/jackpotbingo_rules
             

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            My problem is not listed here. What do I do now?
             
              • Submit a Support ticket by going to http://jackpotbingo.rockyou.com/Support/

                Please remember to provide us with as much detail as possible, including dates, times, Collection played, as well as the Game ID, so we can properly research your issue.


                The Game ID is located underneath the prize sets, and the prize sets are displayed to the right of the cards in play.


                • Our general response time is within 5 business days.
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                What happened to Jackpot Bingo rooms?

                 

                In Jackpot Bingo, rooms are now known as Collections. 

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                How do I unlock the next Collection?

                 

                You must complete the current Collection you are working on in order to unlock the next Collection.

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                How do I get Keys?

                 

                Please see our Keys FAQ for complete information

                 

                Keys FAQ

                http://jackpotbingo.rockyou.com/faq/#answer_2476 

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                How many Collections are in each Zone?

                 

                Zone 1 - Adventures, there are three Collections

                 

                          -  Treasure Hunt

                          -  Adventurers

                          -  Abracadabra

                 

                Zone 2 - Space & Time, there are five Collections  (only three released at this time)

                 

                          -  Bingo Kingdom

                          -  The Cosmos

                          -  8 - bit Bingo

                          -  Coming Soon  (Hint: Prehistoric!)

                          -  Coming Soon  (Hint: Fantasy)

                 

                Zone 3 - Coming Soon!  (Hint: none) 

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                I've unlocked a new Zone! How do I access each Zone?

                 

                Zones are accessible through the Lobby, use the carousel's navigational arrow  (left and right side of game screen)  to select the Zone desired.

                 

                To enter the Zone, after navigating to the desired zone, click on its Lobby image to enter.

                 

                The only Zones available at this time are Adventures  (Zone 1)  and Space & Time  (Zone 2).

                 

                Space & Time  (Zone 2)  is unlocked when your game has obtained the correct minimum number of Keys. 

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                What happens after entering a Zone?

                 

                After entering any Zone, a map with a path is displayed to show your progress in the current Zone.  

                 

                 

                 

                Clicking on an unlocked Collection button will take you into the Collection where you will select cards and be asked to play the current game or wait for the next game.

                 

                 

                 

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                I want to continue an unfinished Collection, how do I know where I left off?

                 

                Your current progress is displayed as a glowing indicator on the Collection. This glowing indicator means you still need to finish the Collection. 

                 

                 

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                How do I navigate the Zone Map?

                 

                You should see navigational arrows at the top and bottom of the map, please use the navigational arrows to scroll up and down the map. 

                 

                 

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                How can I get more Keys?

                 

                • Keys are rewarded when playing a round of bingo with Jackpot Cards.


                • Your teammates can send you FREE Keys by going to the FREE GIFTS! tab, and then click on the Send button underneath Keys. (Coming Soon!)
                • Don't forget to check out our Jackpot Bingo Fan Page to collect FREE Keys! And make sure to "Like" our page so you don't miss out on any freebies! Also please save or bookmark our Fan Page so you can check it at your convenience. 

                  https://www.facebook.com/playjackpotbingo

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                What happens when I win?

                 

                Way to go! When you get a Bingo, you will see the Game Summary screen providing the amount of Chips and Jackpot Chips won. Bonus: If you won a Collection Item, it will also appear on your Game Summary. 

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                What is this Free Rewards I keep hearing about?

                 

                Free Rewards is provided by our sponsors  (to help keep the game free!), where you view Sponsored Videos in exchange for in-game rewards!

                 

                From the Lobby, it is in the upper right corner of the game screen, and underneath your currently balances.

                 

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                What can I earn from clicking on the Free Rewards icon in the Lobby to watch an ad?

                 

                You can earn Chips and Jackpot Chips provided by the Sponsored Videos! 

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                Where is Jackpot Bingo's Terms of Service (ToS) ?

                 

                Jackpot Bingo's Terms of Service: http://rockyou.com/ry/tos 

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                Where can I find Jackpot Bingo's Official Rules

                 

                Jackpot Bingo's Official Rules: http://rockyou.com/ry/jackpotbingo_rules 

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